Testimonials

Hear What Our Customers Have to Say

"9/14/2021"

The experience at Schaefer & Bierlein is above and beyond when it comes to customer service. They expedite every situation to the best of their ability and if they run into a challenge, they help the customer find a solution immediately. I take ALL my vehicles there even with a longer drive, BECAUSE, I know things will get done. I have not had that experience at dealerships in my area (including one that LOST my car). Craig is SUPERIOR with his team in Service and Kyle and his team are STELLAR in your purchasing experience. I would send ANYONE there to get things done! You will not be disappointed when it comes to THIS team - they will exceed your expectations!

Anoymous

"7/17/2021"

Absolutely the best service around by far!! This is the first time I ever have gone to Schaefer & Bierlein Chrysler Dodge Jeep in Frankenmuth for issues with my 2018 jeep grand cherokee that I didnt buy from them 3 months ago and all I can say is WOW!!!! After calling all the jeep dealers closer to where I live with no luck I called and talked to Matt A. at Schaefer and told me to bring it out right away, He looked at my car and got the ball rolling for repair's, Everyone greets you with a smile, my next car purchase will be from Schaefer & Bierlein, I wish the star scale was higher then 10 because they are a strong 100 plus star rating!!

Anonymous

"7/19/2021"

Always so friendly and efficient at Schaefer & Bierlein - both in the service and sales departments! They've done great maintenance and repair work on my van for the past 5 years. Heck, I drive 70 miles just to have my oil changed. (more than I can say for the other dealerships in my hometown!). On my way out this time, I realized I had forgotten to mention my key fob battery was low, but my service tech (Sam) took my fob, said "I'll be right back" and had it replaced while I paid for the OLT! No charge either! Again, just friendly, efficient service which pays off for them because I am a customer for life!

Anonymous

"6/17/2021"

I had a problem with the updates to my 2018 Jeep Grand Cherokee Limited and it froze the radio and said contact dealer. I have only had this car 3 months and have not chosen a dealer for service yet. I called around to all local dealers and was not treated very nice on the phone and no one could get me in for at least a month. Matt A. at Schaefer & Bierlein had me bring it out right away and he went way above and beyond to try and get the updates completed as all other dealers just told me over the phone the radio needed to be replaced. In the end, the radio does need to be replaced but they treated me very good and went out of their way to help when no one else would. Even though I have dealerships closer to my house, this place is very much worth the drive for me to be treated like I  matter.

Anonymous

"5/27/2021"

"I sent an inquiry about a 2021 Power Wagon and was contacted by Ed. We talked about everything over the phone and Rick took care of the financing. Both of them were great to work with. We got everything squared away over the phone. I live 7 hours away. The next day I was on a plane to purchase the truck. Hunter picked me up from the airport. All I had to do was sign the paperwork. The total process was around 30 minutes and that included looking at the truck. My experience was perfect. They have a great team. I would highly recommend looking here for a vehicle, no matter how far away you live."

Anonymous

"3/4/2021"

"....Chris Opperman was our salesperson and Steve Kostus our finance associate. We were pleasantly surprised with our experience at the dealership.  Dealerships have alway been my sore spot in any vehicle transaction, your dealership however was much different.  Everyone we came across was pleasant and friendly, I would say smiling also, but you know the mask thing kind of shelters that, but could tell by their attitudes that they were.  Steve found us great financing...made the entire process go very smoothly.  We never felt pressured and even found out that Chris dabbles in making syrup, we enjoyed that conversation.  All in all I would give our experience very high marks and have even suggested a friend see your dealership for a Jeep.  You never know, you may even see us back someday for a Jeep as well.  Thanks to all for a great deal on our purchase and the experience that came with it"

John and Dawn Berzsenyi, Linden, MI